LEAS Complaints Policy

The Lived Experience Advocate Service (LEAS) is committed to addressing complaints and disputes effectively. In doing so, the LEAS complaints and disputes process will follow the principles of natural justice and procedural fairness. When addressing complaints, LEAS will operate according to the Alcohol, Tobacco and other Drugs Council (ATDC) Lived Experience Framework and ATDC values.

The ATDC may at its discretion alter the manner in which the process outlined in this Policy is conducted to ensure it suits the particular case.